Usually after we receive a completed order your new product is prepared and shipped within 5-7 business days. Please note if you order a used or refurbished product this process can take up to 2-3 weeks. Then it usually takes between 1-5 business days for the shipping carrier (ie. FedEx) to deliver your product to your home.

Please note for all stair lift orders we require photos of your staircase (complete views of the upper and lower landings - intermediate landing if necessary, and an entire top down view of the staircase(s)), and a measurement from the upper landing to the lower landing. 

Lastly, please email photos and the measurement(s) to info@solanoma.com for the order to be promptly approved as a completed order, and processed.

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, a stock product (non-customized) and in the same condition that you received it. It must also be in the original packaging.

The customer must also pay the shipping cost to return the item, as well as, the shipping cost if the customer is receiving an exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@solanoma.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@solanoma.com and send your item to: Solano Industries, Inc., 5897 Route 9, Rhinebeck, New York 12572, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Solano Industries, Inc., 5897 Route 9, Rhinebeck, New York 12572, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.